1. What is Swagger’s return policy?
Our official return policy for all Swagger products is as follows:
Swagger will, at its discretion, allow for the return or replacement of any defective product within 60 days from the date of purchase.
2. How are customer inquiries handled?
When a customer reaches us by phone or email, our first response is to offer technical support for the product. However, in some cases a product may be unsatisfactory to the customer for reasons completely beyond our control in which case a cancellation or a refund may be processed.
Please Note: Refunds can only be credited back to the account used to make the original purchase. If the original account has been closed, the purchase is not eligible for refund.
3. What about customers who try to abuse the return policy?
Customers requesting serial or repeated returns will be blocked from making further purchases.
4. What is the policy for returns requested within 60 days?
Customers requesting a return within 60 days of purchase may be approved by our customer service team if the customer provides evidence that their case merits a return.
Vendors requesting a return within 60 days of purchase will have their request reviewed and usually approved by our customer service team.
5. What is the policy for returns requested after 60 days?
Absolutely no refund will be made to customers after 60 days of shipment.
6 Is there any other reason why a sale might be reversed?
Swagger has every incentive to keep customers happy by providing quality products and technical support. At times, we may reverse a sale in order to comply with: credit card industry rules, ACH industry rules, PayPal terms of service, US law, and requests from verified US judiciary or law enforcement agents.